Refund Policy
Thank you for your purchase from Crust & Craft Pizzeria. We take pride in the quality of the pizzas and other menu items that we serve. However, we understand that circumstances may arise where you might need to request a refund. This refund policy is to inform you of the conditions and procedures for processing a refund.
Cancellation & Refunds
If you need to cancel your order, please do so as soon as possible. Orders that are cancelled before they are prepared will be refunded in full to the original method of payment. You can cancel an order through our website thecollectivejourney.click or by calling us at +39 081 837 0723.
Incorrect or Unsatisfactory Orders
In the event that your order is incorrect or unsatisfactory, please contact us immediately at +39 081 837 0723 so we can rectify the situation. We will offer a replacement or, if you prefer, a refund. Complaints received more than 24 hours after delivery will not qualify for a refund or replacement.
Quality Concerns
If you are unhappy with the quality of your pizza or any other menu item, please contact us within 24 hours of receiving your order. Please provide a detailed description of the issue, and, if possible, photos for verification. Upon confirmation, we will either provide you a replacement or issue a refund to your original payment method.
Refund Process
All refund requests are subject to validation by our customer service team. Valid refund requests will be processed within 7 business days. Refunds may take additional time to appear on your statement depending on your bank or credit card issuer.
Non-Refundable Items
Please note that delivery charges are non-refundable. Additionally, perishable goods such as food cannot be returned. Custom orders that are prepared to specific customer requests are non-refundable once preparation has commenced.
Gift Certificates
Gift certificates are non-refundable and cannot be exchanged for cash in part or full.
Contact Us
If you have any questions or concerns about your order, please don't hesitate to get in touch with us at +39 081 837 0723 or through our website contact form.
This policy is subject to change without notice and was last updated on January 1, 2023. Any changes to this policy will be posted on our website. We encourage you to review our refund policy periodically.
Returns Policy for Non-Refundable Items
Although certain items are non-refundable, your satisfaction is our priority. For non-refundable items, we offer support to resolve any issues you may encounter. Please reach out to us with any concerns so we can find a solution that leaves you happy and satisfied.
Address for Returns
Please note that returns for food items are not applicable. In the unique event a return is justified, items should be returned to: Pizzeria Bella Napoli, Via Vittorio Emanuele, 75, 80073 Capri, Italy.
Limitations
Refunds cannot be provided for orders that have been completed as per our standards and cannot be attributed to an error or fault in our service.
Contact Details:
Crust & Craft Pizzeria
Website: thecollectivejourney.click
Phone: +39 081 837 0723
Address: Pizzeria Bella Napoli, Via Vittorio Emanuele, 75, 80073 Capri, Italy